The Five Behaviors® Certification
Transform Your Team Dynamics with The Five Behaviors® Certification
The Five Behaviors® Certification equips facilitators with the knowledge and skills to deliver impactful learning experiences that transform teams into cohesive, high-performing units. The Five Behaviors® is an assessment-based learning experience designed to help organizations build trust and a teamwork culture.
Fostering cohesive, high-performing teams is essential for organizational success in today's fast-paced and interconnected world. The Five Behaviors® Certification program equips facilitators with the knowledge and tools to transform team dynamics, cultivate trust, effectively resolve conflict, and drive meaningful results. This comprehensive certification gives participants a deep understanding of the Five Behaviors® model, a proven framework for improving teamwork and collaboration at every level.
Becoming a certified practitioner is more than earning a credential—it’s about mastering the art of team facilitation. Through immersive learning and practical application, participants gain the confidence and skills to design and lead impactful sessions tailored to their organization’s unique challenges and goals. Whether working with newly formed teams, navigating cultural shifts, or addressing long-standing organizational challenges, The Five Behaviors® Certification empowers you to create lasting change in team dynamics and performance.
Why The Five Behaviors® Certification Matters
The certification combines the best of both worlds: self-paced online learning and live virtual sessions led by expert trainers. Over two immersive weeks, participants explore the full suite of Five Behaviors® solutions, learning how to facilitate transformative sessions and apply the model to real-world scenarios. Practical facilitation exercises and personalized feedback ensure that certified practitioners are confidently prepared to address complex team challenges.
After earning the Five Behaviors® Certified Practitioner credential, you will join a global community of experts dedicated to improving teamwork and collaboration. This program builds technical skills and provides participants with strategies to create a culture of accountability and innovation within their teams. It’s a critical investment for those looking to enhance their facilitation toolkit and drive measurable improvements in team effectiveness and organizational success.
Now, you can unleash the power of teamwork with a professional credential:
This program explores the principles of the Five Behaviors® model in depth, ensuring that practitioners are well-prepared to foster trust, conflict resolution, commitment, accountability, and results within teams.
Empower Your Facilitation Skills with The Five Behaviors® Insights
The Five Behaviors® Certification combines self-paced online learning with live virtual sessions led by expert trainers.
Throughout this two-week immersive experience, participants will explore the full suite of Five Behaviors® solutions from both learner and facilitator perspectives, practice facilitation techniques, and receive personalized feedback to refine their approach.
By earning The Five Behaviors® Certified Practitioner credential, you demonstrate your commitment to creating positive, lasting change in team dynamics, backed by one of the most respected names in organizational development.
The Five Behaviors® Certification is Ideal For...
HR Professionals
Human resource professionals are instrumental in developing and maintaining effective teams in organizations. They can establish a positive work atmosphere that promotes employee well-being and seamless collaboration by honing their team-building skills. A solid grasp of team formation, communication, and conflict resolution dynamics is crucial for HR professionals to tackle challenges and cultivate a culture of teamwork effectively.
Corporate Trainers
Corporate training specialists deliver engaging and impactful training programs that propel organizational advancement. Specialists can customize their programs to address specific team requirements and obstacles. They can also integrate methods to enhance teamwork, communication, and team productivity, resulting in more successful training sessions and improved organizational outcomes.
Facilitators and Coaches
Facilitators and coaches play a vital role in fostering united teams that strive towards shared objectives. By expanding their facilitation toolkit with proven team-building strategies, they can establish a nurturing and inclusive environment where team members feel appreciated and inspired. These professionals can guide teams through conflicts, enhance their problem-solving abilities, and elevate their overall performance by nurturing a spirit of togetherness and collaboration.
Broaden your facilitation toolkit with proven strategies for building cohesive teams.
The Five Behaviors® Certification Features
Valuable Credential
Embark on a transformative journey by acquiring a prestigious certification that showcases your mastery of The Five Behaviors® model, opens up new opportunities, and enhances your professional credibility.
With this certification, you join a community of experts and practitioners who foster effective teamwork and leadership.
Depth of Knowledge
Immerse yourself in a comprehensive exploration of the underlying principles and practical applications of The Five Behaviors®, empowering you to navigate complex team dynamics with confidence and proficiency.
By understanding the model more deeply, you equip yourself with the tools and insights to address various team challenges and facilitate sustainable growth and development.
Organizational Impact
Discover how to leverage your expertise to design tailored interventions and strategies that optimize team performance and foster a culture of collaboration, trust, and innovation within your organization.
Through this certification, you will learn to assess organizational needs, implement targeted solutions, and measure the impact of your interventions, driving tangible and lasting improvements in team effectiveness and overall organizational success.
Earn Professional Development Credits
Wiley, the publisher of The Five Behaviors®, is recognized by ADT, SHRM*, HRCI**, and ICF for offering Professional Development Credits (PDCs) upon certification completion.
SHRM recognizes Wiley to offer Professional Development Credits (PDC) for SHRM-CP® or SHRM-SCP® recertification activities.
This program has been pre-approved for 20 credit hours (HR General) towards aPHR®, aPHiR®, PHR® PHRca®, SPHR®, GPHR®, PHRi, and SPHRi™ recertification through HR Certification Institute (HRCI®).
Comprehensive Learning Experience
Embark on a transformative journey of learning and growth through our comprehensive program designed to enhance your understanding of The Five Behaviors®.
Self-Paced Modules
Our self-paced modules offer a flexible approach to learning, allowing you to engage with interactive online content tailored to your schedule and preferences. Dive deep into the foundational principles and explore advanced concepts at your own pace, ensuring a thorough grasp of the material.
Live Virtual Sessions
Our live virtual sessions complement the self-paced modules. In these sessions, you can immerse yourself in instructor-led classes that foster active participation, meaningful discussions, and valuable feedback opportunities. You can also interact with experts in the field and fellow learners to deepen your knowledge and refine your skills.
Certification Exam
As you progress through the program, you can showcase your expertise by taking a certification exam. This final assessment will validate your understanding and proficiency, culminating in the prestigious Five Behaviors® Certified Practitioner credential. Elevate your professional profile and demonstrate your commitment to excellence in organizational development and teamwork.
Facilitate High-Impact Workshops
Utilizing the certification enables you to design and deliver workshops and equips you with the necessary skills to tailor these sessions to meet your teams' needs. Guiding teams through building trust, resolving conflicts, and achieving tangible results will foster a productive and harmonious work environment.
Enhance Team Development
With your certification, you are poised to impact team development significantly. Empower team leaders to cultivate a culture of accountability and collaboration within their organizations, thereby nurturing a cohesive and high-performing team dynamic. Your expertise will be instrumental in guiding leaders toward creating a work environment that thrives on mutual respect, effective communication, and shared goals.
Ongoing Support
You can access Wiley’s comprehensive online training center upon completing your certification. This platform is a valuable resource for connecting with like-minded professionals, sharing insights, and engaging in continuous learning. By staying connected with fellow practitioners, you can stay up-to-date on industry trends, exchange best practices, and further enhance your professional development journey.
Certification Requirements
To achieve certification, participants must:
Complete all online self-directed learning modules and live virtual sessions.
Successfully pass the final exam.
Own a Five Behaviors® Personal Development and Team Development facilitation kit (sold as a single unit), ensuring you have the resources to apply what you’ve learned immediately.
Why The Five Behaviors® Certification is Important for Your Organization
In today’s fast-paced and complex work environments, cohesive teams are more crucial than ever.
The Five Behaviors® Certification gives you the expertise to transform team dynamics, helping organizations overcome barriers to trust, communication, and collaboration challenges.
Becoming a certified practitioner can drive sustainable improvements in team performance, impacting your organization’s success.
Upcoming Certification Start Dates
The following are the upcoming start dates for The Five Behaviors® Certification Program:
Opens December 2, 2024
Live sessions on Wednesdays & Fridays
December 4, 6, 11, and 13
8:00 am - 12:00 pm Chicago
14:00 to 16:00 London
16:00 - 18:00 Israel
Opens January 17, 2025
Live sessions on Tuesdays & Thursdays
10:00 am - 12:00 pm Chicago
16:00 - 18:00 London
18:00 - 20:00 Israel
Opens February 17, 2025
Live Sessions
Wednesdays & Fridays
February 19, 21, 26, 28, 2025
10:00 am - 12:00 pm Chicago
16:00 - 18:00 London
18:00 - 20:00 Israel
Opens March 14, 2025
Live Sessions on Tuesdays & Thursdays
March 18, 20, 25, 27, 2025
9:00 am - 11:00 am Chicago
13:00 - 15:00 London
15:00 - 17:00 Israel
Download The Five Behaviors® Certification & Facilitation Kit Brochures
Elevate Your Team Facilitation Skills Today
Achieve The Five Behaviors® Certified Practitioner credential and lead your teams to higher levels of performance and cohesion.
Register for The Five Behaviors® Certification program and transform your organization’s teamwork dynamics.
Enhance Your Development
With Symphony 100 Services and Certified Practitioners
Participate in workshops led by experienced facilitators, trainers, and coaches who are Certified Practitioners of Everything DiSC® and The Five Behaviors® to maximize the impact of your assessment and profile.
These experts bring the assessments, profiles, and reports to life, applying their insights to real-world leadership and teamwork situations. Symphony 100 offers standard workshops, customized signature programs tailored to your needs, and comprehensive executive and team-based coaching and business consulting services. This blend of personalized, expert support ensures you receive the most effective development experience possible.
Workshop Packages
Symphony 100 workshops are designed to inspire growth, collaboration, and leadership at every level of your organization. Our workshops are rooted in proven methodologies like Everything DiSC® and The Five Behaviors®, which provide actionable insights that drive real change. Whether you want to strengthen team dynamics, enhance leadership capabilities, or align your organization for success, our offerings are flexible and customizable to meet your unique goals.
Explore our Standard Workshop Series for ready-to-go solutions, or dive into the Signature Series for a fully tailored experience designed around your team’s needs.
Technical Support | Assessments, Profiles, and Reports
Technical Support | Assessments, Profiles, and Reports
A dedicated tech team provided by John Wiley & Co. is available 24 hours a day, every day, to assist Learners and Client Administrators with technical issues related to all Everything DiSC® and The Five Behaviors® applications, including assessments, profiles, reports, and their administration. Support is available via chat, phone, and email.
Non-Technical Support | Assessments, Profiles, and Reports
Through our coaching programs, Symphony 100 offers ongoing non-technical support and guidance for Learners and Client Administrators. Please book a one-on-one meeting with our staff to analyze, discuss, and further understand Everything DiSC® and The Five Behaviors® profiles and their related reports, including essential nuances.
Refunds & Cancellations | Assessments, Profiles, Reports
A request for a cancellation and refund must be received in writing to the email from which the login data was sent within 14 working days of the purchase date. Requests will only be accepted if logon credentials are not utilized. Refunds will be processed within 14 working days of receipt of the request, less a 5% cancellation fee
Facilitation Success: The Key to Lasting Impact
Effective facilitation is the cornerstone of meaningful change, driving team development, leadership growth, and organizational transformation. Whether you’re considering an internal, external, or hybrid facilitation approach, the success of any initiative hinges on the right strategy and the facilitator’s ability to create engagement, foster collaboration, and guide teams toward actionable outcomes. Choosing the most suitable facilitation model is more than logistics; it’s about aligning resources with your goals for maximum impact.
Equally important is the caliber of the facilitator. A successful facilitator combines several attributes, including emotional intelligence, strong communication skills, and adaptability, with specific experience and competencies in tools like Everything DiSC® or The Five Behaviors®. By understanding the roles and requirements for success, you can empower facilitators to drive transformative results, no matter the scope or complexity of your goals.
External Facilitators
Using External Facilitators
PROS/Benefits vs. CONS/Risks and Best Practices
PROS/Benefits
Fresh Perspectives and Expertise
External facilitators bring new ideas, approaches, and industry insights that internal employees might not be exposed to, potentially driving innovation and improvement.
Objectivity and Neutrality
Being independent, external facilitators provide unbiased guidance and can manage sensitive topics neutrally, which is beneficial in complex team dynamics or organizational changes.
High-Level Specialization and Experience
They often have specialized skills and experience in facilitating challenging or particular topics, having worked across different organizations and settings.
Enhanced Credibility
The involvement of external experts can enhance the perceived credibility of Everything DiSC programs, especially on complex subjects where external validation is essential.
CONS/Risks
Higher Costs
Hiring external facilitators can be more expensive than internal facilitators, mainly if travel or premium rates apply. Regular external training sessions significantly increase training budgets.
Less Organizational Familiarity
External facilitators may require more time to understand the organization's culture and dynamics, which could impact the effectiveness and relevance of training.
Possible Disconnect
There is a risk that external facilitators might not fully align with the company's values or the specific nuances of its internal processes, potentially leading to recommendations that are not feasible or well-suited to the organization's actual operating environment.
Dependency
Relying on external facilitators might create a dependency, where the organization feels unable to handle training and development internally, which might affect long-term capacity building.
Best Practices
Clearly Define Objectives
Ensure that the goals and expected outcomes of the training are clearly defined and communicated to the external facilitator.
Regular Feedback
Establish a system for regular feedback and check-ins during the training process to ensure alignment and promptly address any emerging issues.
Confidentiality Agreements
Implement strong confidentiality agreements to protect sensitive information and maintain trust.
Provide Comprehensive Briefings
The external facilitator should be thoroughly briefed on the organization's culture, values, and specific needs to tailor the training effectively.
Integration Plans
Develop a plan for integrating the insights and strategies introduced by the external facilitator into ongoing internal practices to ensure sustained impact.
Internal Facilitators
Using Internal Facilitators
PROS/Benefits vs. CONS/Risks and Best Practices
PROS/Benefits
In-depth Organizational Knowledge
Internal facilitators deeply understand the company's culture, processes, and history. This enables them to tailor training sessions that are directly relevant and resonate more with employees.
Cost-Effectiveness
Using an internal facilitator can be more budget-friendly over the long term, especially if frequent training sessions are needed. There are no additional costs, such as hiring fees or travel expenses.
Long-Term Engagement
Internal facilitators can continuously reinforce learning principles and track development progress over time, facilitating sustained learning and integration of new skills.
Building Internal Capabilities
Developing facilitation skills within the organization can help build a pool of competent facilitators who can address various training needs as they arise, enhancing organizational capacity.
CONS/Risks
Potential Bias and Blind Spots
As part of the organization, internal facilitators might have existing biases or be perceived as having biases that could affect the openness and honesty of feedback and session participation.
Limited External Perspectives
Internal facilitators may lack exposure to different industries or innovative practices that external professionals might bring.
Resource Allocation
Allocating internal staff to facilitate sessions can strain resources, especially if these employees also have other roles and responsibilities within the organization.
Best Practices
Continuous Professional Development
Provide ongoing training and development opportunities for internal facilitators to ensure they are exposed to new ideas and methodologies.
Rotation and Fresh Perspectives
Rotate internal facilitators periodically or bring in guest trainers to keep the training content fresh and engaging.
Clear Boundaries
Establish clear boundaries to minimize biases and ensure that facilitators can maintain objectivity.
Feedback Mechanisms
Implement robust feedback mechanisms to continually improve the training sessions based on participant insights and experiences.
Balancing Responsibilities
Ensure internal facilitators have sufficient time and resources to dedicate to training without compromising their other responsibilities.
A Hybrid of Internal & External Facilitators
Using a Hybrid of Internal & External Facilitators
PROS/Benefits vs. CONS/Risks and Best Practices
PROS/Benefits
Comprehensive Expertise
Combines the in-depth organizational knowledge of internal facilitators with the specialized skills and fresh perspectives of external experts, enhancing the Everything DiSC training content, making it relevant, and enriching it with diverse insights.
Enhanced Credibility
The involvement of external experts can enhance the perceived credibility of the Everything DiSC programs, especially on complex subjects where external validation is essential.
Flexibility and Resource Efficiency
The hybrid model allows organizations to manage resources more efficiently. Internal facilitators handle the bulk of ongoing development needs, while external facilitators can be brought in for specialized training or during peak periods, reducing the strain on internal resources.
Continuous Learning and Improvement
Internal facilitators can learn new techniques and skills from their external counterparts, enhancing their training capabilities. This ongoing professional development helps maintain high standards of facilitation within the organization.
Customization and Relevance
External facilitators can adapt their knowledge to the organization's context, leveraging internal facilitators' insights to address unique challenges and needs specific to Everything DiSC.
CONS/Risks
Coordination Challenges
Strong coordination and communication are required to ensure consistency in training objectives, methodologies, and outcomes. Misalignments can lead to mixed messages and diminished training effectiveness.
Potential Conflict
Differences in training styles, methodologies, or personality types between internal and external facilitators might lead to conflicts, affecting the training environment and outcomes.
Increased Costs
While more resource-efficient in some respects, a hybrid approach can increase costs compared to using only internal facilitators. Budgets must account for external facilitator fees, including travel and accommodation expenses.
Dependency Risks
Dependence on external facilitators for certain types of training might inhibit the long-term development of internal capabilities in those areas.
Confidentiality and Security
Introducing external facilitators into sensitive internal training sessions can raise confidentiality and data security issues. Strong agreements and trust are crucial to mitigate these risks.
Best Practices
Establish Clear Roles and Responsibilities
Define specific roles for both internal and external facilitators to avoid overlap and ensure accountability.
Align on Training Goals, Content, and Methodologies
Ensure all facilitators are aligned on the objectives, content, and methodologies of Everything DiSC to provide a consistent training experience.
Facilitate Regular Communication
Hold regular communication and feedback sessions among all facilitators to share insights, progress, and challenges.
Encourage Learning Opportunities
Allow internal facilitators to learn from external experts through shadowing, co-facilitation, and post-training debriefs.
Carefully Select External Facilitators
Choose external facilitators based on their compatibility with the organizational culture and experience working in hybrid environments.
***Note on the Hybrid Approach
Implementing a hybrid approach to facilitation can significantly enhance the effectiveness of Everything DiSC training programs by leveraging the unique strengths of both internal and external resources.
Facilitators play a vital role in shaping leadership effectiveness and organizational culture by developing communication, problem-solving, and conflict-resolution skills. Continuous professional development is crucial for staying updated on facilitation trends and best practices.
Anticipating challenges, fostering open communication, and seeking advice from experienced facilitators like Symphony 100 can enhance facilitation processes and decision-making, leading to organizational success.
Key Attributes for Effective Facilitation
Strategic Thinking
A deep understanding of business strategy development and implementation is essential for guiding leaders in crafting strategic visions.
Visionary Leadership
Visionary leadership requires guiding leaders in articulating a clear vision and rallying the organization around it.
Change Management
Skills in leading organizational change and ensuring effective execution are vital for helping leaders navigate through transformations.
Critical Skills for Successful Facilitators
Facilitators are crucial in driving organizational change, enhancing team dynamics, and fostering continuous learning within Everything DiSC®. Here are the essential attributes of proficient facilitators:
Strong Communication Skills
Effective facilitators excel in verbal and written communication, articulating ideas clearly, listening actively, and adjusting messaging to suit diverse audiences.
Deep Knowledge of Learning Principles
Familiarity with educational theories, adult learning techniques, instructional design, and the ability to adapt teaching methods to different learning styles, especially within leadership contexts.
Expertise in Group Dynamics
Skillful in managing group dynamics, identifying undercurrents, steering discussions constructively, resolving conflicts, and fostering an inclusive environment during leadership training sessions.
Problem-Solving Skills
Strategic thinkers with strong analytical abilities, capable of diagnosing team issues and offering practical solutions, acting as mediators and negotiators.
Organizational Savvy
An understanding of internal politics and culture, aligning facilitation strategies with organizational goals, and enhancing credibility and influence in leadership contexts.
Project Management Capabilities
Oversees leadership training programs or change initiatives, ensures timely completion, stays within budget, and achieves intended outcomes.
Continuous Learning and Adaptability
Lifelong learners who update skills and knowledge, adapt to changing needs and integrate new tools and technologies into facilitation practices.
Competencies, Skills, and Knowledge Areas for Interpreting Profiles & Reports
These skills and knowledge areas ensure that a facilitator or practitioner can effectively understand and leverage the Everything DiSC® supplement report to enhance individual and organizational performance.
Basic Understanding of DiSC® Theory
Knowledge of the DiSC® model, including the four primary behavior types, Dominance, Influence, Steadiness, and Conscientiousness, and how they influence communication and behavior in the workplace.
Facilitation Skills
Ability to effectively lead discussions and workshops, ask probing questions, and facilitate group interactions to maximize learning and engagement.
Interpretative Skills
Competence in analyzing DiSC® assessment results and translating them into meaningful, actionable insights for participants.
Communication Skills
Strong verbal and written communication skills to clearly and effectively convey the nuances of DiSC® profiles and their practical implications.
Application Knowledge
An understanding of how to apply DiSC® principles in various contexts, such as leadership development, team building, conflict resolution, and personal growth.
Adaptability and Sensitivity
Ability to adapt facilitation techniques to suit diverse groups and organizational cultures while being sensitive to participants' differences and needs.
Analytical Thinking
Skill in using logical reasoning to identify patterns and draw conclusions from DiSC® data and other behavioral indicators.
Continuous Learning
Commitment to ongoing education and professional development in DiSC® methodologies, new research in psychology, and evolving best practices in training and development.
Relevant Educational Background
Certifications and Professional Development
Pursuing relevant certifications and professional development opportunities enhances skills, validates expertise, and demonstrates commitment to the profession.
Degrees
Degrees in business, education, psychology, or related disciplines provide a strong foundation for facilitators.
Relevant Experience Examples
Corporate Training
Leading workshops and training sessions focused on leadership development.
Consulting
Providing strategic advice and facilitating organizational change for leadership teams.
Team Leadership
Managing teams or departments, focusing on leadership development and performance improvement.
Conflict Resolution
Mediating disputes and fostering collaborative environments in leadership settings.
Project Management
Overseeing leadership development projects from inception to completion, ensuring goals are met within constraints.
Public Speaking
Delivering presentations and speeches to diverse audiences, enhancing communication and engagement skills in leadership contexts.
Be Aware of These Warning Signs
Things to Avoid or Be Cautious About When Considering Facilitators
Overly Reliant on One Methodology
Relying too heavily on a single facilitation methodology can limit training effectiveness. Facilitators should be versatile and incorporate various approaches to meet participants' diverse needs.
Ignoring Organizational Culture
Failing to consider the organization's unique culture and dynamics can lead to ineffective facilitation. Facilitators should tailor their approach to align with the organizational context.
Lack of Preparation
Inadequate preparation can undermine the success of training sessions. Facilitators should thoroughly prepare, understand the audience, and customize content accordingly.
Failure to Engage Participants
Monotonous delivery and lack of interactive elements can disengage participants. Facilitators should use a variety of techniques to keep sessions dynamic and engaging.
Ignoring Feedback
Dismissing or not actively seeking feedback can prevent improvement. Facilitators should encourage and act on participant feedback to continually enhance their sessions.
Inadequate Follow-up
Without proper follow-up, the impact of training can diminish. Facilitators should ensure mechanisms are in place to reinforce learning and track progress post-session.