One EPIC Credit
Flexibility to Purchase the Exact Number of EPIC Credits You Need
The One (1) EPIC Credit purchase option provides flexibility for when you need just a few more credits to complete your next project. Whether you’re short by a couple of credits for an assessment or looking to customize your account without overcommitting, this option allows you to purchase precisely what you need—no more, no less.

Top-Up
If your EPIC account is just a few credits short for completing an assessment or generating a report, purchasing the exact number you need keeps your workflow moving smoothly.
On-Demand Purchases
Avoid overbuying credits by purchasing only the exact amount needed for a small project or specific assessments
Budget-Friendly Precision
Ideal for consultants or administrators who need to manage credits on a project-by-project basis without holding surplus.

Features and Benefits of Purchasing Individual EPIC Credits
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Flexibility to buy the precise number of credits you need, avoiding excess.Perfect for last-minute top-ups or one-off assessment needs.Seamless integration into your existing EPIC account. | Pay only for what you use, keeping your budget in check.Maintain a fully optimized EPIC account without holding onto unused credits.Flexibility to handle smaller projects or fill last-minute needs with ease |
Ensure you always have the right number of credits to meet your needs without overcommitting. The One (1) EPIC Credit option is the perfect solution for topping up your account and keeping your projects on track—buy exactly what you need, when you need it, and maintain full control over your assessments.
EPIC Credit Packages for Your Growing Needs
An EPIC credit package is your solution for more robust training programs and team development initiatives. Whether you’re looking to develop key leadership skills or enhance team communication, these credits allow you to administer a comprehensive range of assessments, tailored to your organization’a unique needs.
EPIC Credits Usage Guide
EPIC Credits are used to generate assessments and reports within your EPIC Sub-Account. Here’s a breakdown of the number of EPIC credits used forr the Everything DiSC® and Five Behaviors® assessments and reports:


“Negotiation is not an act of battle; it’s a process of discovery.” - Chris Voss, "Never Split the Difference"


Cohort Groups and Recommended Numbers of Participants
Workshop Structure
Symphony 100's standard workshops are designed for groups of up to 10 participants, with the flexibility to extend to 12 members to maximize engagement and learning effectiveness. For groups larger than 12, we form multiple cohorts to ensure no group surpasses 12 members, preserving the quality of interaction and impact.
Customization
Our signature series custom workshops can accommodate different group sizes, but we typically recommend maintaining cohorts between 5 and 12 members, whether in-person or online, to ensure a seamless and engaging learning experience.
Focus on Learning
It’s not just about getting through the content; it’s about ensuring the content is learned, immediately applied, and adjusted over time, making the best of the investment being made.
Additional Services
Please note that workshops are not included with the purchase of an assessment and profile. We are happy to provide your team with our standard or signature workshops or one-on-one sessions via our coaching programs.
"True leadership is about guiding teams to find their common purpose and achieve remarkable outcomes through collective effort and commitment." -Jon Katzenbach and J. R., & Smith, D. K. "The Wisdom of Teams: Creating the High-Performance Organization," Harvard Business Review Press, 1993

Enhance Your Development
With Symphony 100 Services and Certified Practitioners
Participate in workshops led by experienced facilitators, trainers, and coaches who are Certified Practitioners of Everything DiSC® and The Five Behaviors® to maximize the impact of your assessment and profile.
These experts bring the assessments, profiles, and reports to life, applying their insights to real-world leadership and teamwork situations. Symphony 100 offers standard workshops, customized signature programs tailored to your needs, and comprehensive executive and team-based coaching and business consulting services. This blend of personalized, expert support ensures you receive the most effective development experience possible.

Workshop Packages
Standard Workshop Series
Signature Series
Business and Not-for-Profit Consulting Services
Assessment Administration & Interpretation
Administer Assessments | Everything DiSC | The Five Behaviors
Assessment Analysis, Interpretation, and Insight Sessions
Executive, Team, and Custom Coaching Packages
Executive/One-on-One Coaching
Team-Based Coaching
Custom Coaching

Technical Support | Assessments, Profiles, and Reports
Technical Support | Assessments, Profiles, and Reports
A dedicated tech team provided by John Wiley & Co. is available 24 hours a day, every day, to assist Learners and Client Administrators with technical issues related to all Everything DiSC® and The Five Behaviors® applications, including assessments, profiles, reports, and their administration. Support is available via chat, phone, and email.
Non-Technical Support | Assessments, Profiles, and Reports
Through our coaching programs, Symphony 100 offers ongoing non-technical support and guidance for Learners and Client Administrators. Please book a one-on-one meeting with our staff to analyze, discuss, and further understand Everything DiSC® and The Five Behaviors® profiles and their related reports, including essential nuances.

Refunds & Cancellations | Assessments, Profiles, Reports
A request for a cancellation and refund must be received in writing to the email from which the login data was sent within 14 working days from the purchase date. Requests will only be accepted if logon credentials are not utilized. Refunds will be processed within 14 working days from the receipt of the request, less a 5% cancellation fee, or 100 NIS, whichever is less. Personalized profiles and personalized group, team, and facilitator reports are not refundable


In part one of our guide for facilitation of teamwork and leadership workshops, training, and development, we have provided some of the main pros/benefits and cons/risks when chosing the approach that is best for your team(s). In addtion, we have gathered some best practices for each.
Part two examines the range of skills, knowledge, experience, and education of succesful facilitators, and a list of warning signs that you should be cognizant of when selecting who will faciliate your sessions. The best option truly depends on your specific needs, time/money budget etc.

External Facilitators

Using External Facilitators
PROS/BENEFITS vs. CONS/RISKS
![]() Pros/Benefits | ![]() Cons/Risks |
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Fresh Perspectives and ExpertiseExternal facilitators bring new ideas, approaches, and industry insights that internal employees might not be exposed to, potentially driving innovation and improvement. Objectivity and NeutralityBeing independent, external facilitators provide unbiased guidance and can manage sensitive topics more neutrally, which is beneficial in complex team dynamics or organizational changes. High-Level Specialization and ExperienceThey often have specialized skills and experience in facilitating challenging or highly specific topics, having worked across different organizations and settings. Enhanced CredibilityThe involvement of external experts can enhance the perceived credibility of Everything DiSC programs, especially on complex subjects where external validation is important. | Higher CostsHiring external facilitators can be more expensive, particularly if travel or premium rates apply. Regular external training sessions significantly increase training budgets. Less Organizational FamiliarityExternal facilitators may require more time to understand the organization's culture and dynamics, which could impact the effectiveness and relevance of training. Possible DisconnectThere is a risk that external facilitators might not fully align with the company's values or the specific nuances of its internal processes, potentially leading to recommendations that are not feasible or well-suited to the organization's actual operating environment. DependencyRelying on external facilitators might create a dependency, where the organization feels unable to handle training and development internally, which might affect long-term capacity building. |
Using External Facilitators
BEST PRACTICES
![]() | Clearly Define ObjectivesEnsure that the goals and expected outcomes of the training are clearly defined and communicated to the external facilitator. |
![]() | Provide Comprehensive BriefingsThe external facilitator should be thoroughly briefed on the organization's culture, values, and specific needs to tailor the training effectively. |
![]() | Regular FeedbackEstablish a system for regular feedback and check-ins during the training process to ensure alignment and address any emerging issues promptly. |
![]() | Confidentiality AgreementsImplement strong confidentiality agreements to protect sensitive information and maintain trust. |
![]() | Integration PlansDevelop a plan for integrating the insights and strategies introduced by the external facilitator into ongoing internal practices to ensure sustained impact. |
Internal Facilitators

Using Internal Facilitators
PROS/BENEFITS vs. CONS/RISKS
![]() Pros/Benefits | ![]() Cons/Risks |
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In-depth Organizational KnowledgeInternal facilitators have a deep understanding of the company's culture, processes, and history. This enables them to tailor training sessions that are directly relevant and resonate more with employees. Cost-EffectivenessUsing an internal facilitator can be more budget-friendly over the long term, especially if frequent training sessions are needed. There are no additional costs, such as hiring fees or travel expenses. Long-Term EngagementInternal facilitators can continuously reinforce learning principles and track development progress over time, facilitating sustained learning and integration of new skills. Building Internal CapabilitiesDeveloping facilitation skills within the organization can help build a pool of competent facilitators who can address various training needs as they arise, enhancing organizational capacity. | Potential Bias and Blind SpotsAs part of the organization, internal facilitators might have existing biases or be perceived as having biases that could affect the openness and honesty of feedback and session participation. Limited External PerspectivesInternal facilitators may lack exposure to different industries or innovative practices that external professionals might bring. Resource AllocationAllocating internal staff to facilitate sessions can strain resources, especially if these employees also have other roles and responsibilities within the organization. |
Using Internal Facilitators
BEST PRACTICES
![]() | Continuous Professional DevelopmentProvide ongoing training and development opportunities for internal facilitators to ensure they are exposed to new ideas and methodologies. |
![]() | Rotation and Fresh PerspectivesRotate internal facilitators periodically or bring in guest trainers to keep the training content fresh and engaging. |
![]() | Clear BoundariesEstablish clear boundaries to minimize biases and ensure that facilitators can maintain objectivity. |
![]() | Feedback MechanismsImplement robust feedback mechanisms to continually improve the training sessions based on participant insights and experiences. |
![]() | Balancing ResponsibilitiesEnsure internal facilitators have sufficient time and resources to dedicate to training without compromising their other responsibilities. |
A Hybrid of Internal and External Facilitators

Using a Hybrid of Internal and External Facilitators
PROS/BENEFITS vs. CONS/RISKS
![]() Pros/Benefits | ![]() Cons/Risks |
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Comprehensive ExpertiseCombines the in-depth organizational knowledge of internal facilitators with the specialized skills and fresh perspectives of external experts. This enhances the Everything DiSC training content, making it relevant and enriched with diverse insights. Enhanced CredibilityThe involvement of external experts can enhance the perceived credibility of the Everything DiSC programs, especially on complex subjects where external validation is important.
Flexibility and Resource EfficiencyThe hybrid model allows organizations to manage resources more efficiently. Internal facilitators handle the bulk of ongoing development needs, while external facilitators can be brought in for specialized training or during peak periods, reducing the strain on internal resources. Continuous Learning and ImprovementInternal facilitators can learn new techniques and skills from their external counterparts, enhancing their training capabilities. This ongoing professional development helps maintain high standards of facilitation within the organization. Customization and RelevanceExternal facilitators can adapt their knowledge to the organization's specific context with insights from internal facilitators, addressing unique challenges and needs specific to Everything DiSC. | Coordination ChallengesStrong coordination and communication are required to ensure consistency in training objectives, methodologies, and outcomes. Misalignments can lead to mixed messages and diminished training effectiveness. Potential ConflictDifferences in training styles, methodologies, or personality types between internal and external facilitators might lead to conflicts, affecting the training environment and outcomes. Increased CostsWhile more resource-efficient in some respects, a hybrid approach can lead to increased costs compared to using only internal facilitators. Budgets must account for external facilitator fees, including travel and accommodation expenses. Dependency RisksDeveloping a dependency on external facilitators for certain types of training might inhibit the development of internal capabilities in those areas over the long term. Confidentiality and SecurityIntroducing external facilitators into sensitive internal training sessions can raise confidentiality and data security issues. Strong agreements and trust are crucial to mitigate these risks. |
Using a Hybrid of Internal and External Facilitators
BEST PRACTICES
![]() | Establish Clear Roles and ResponsibilitiesDefine specific roles for both internal and external facilitators to avoid overlap and ensure accountability. |
![]() | Align on Training Goals, Content, and MethodologiesEnsure all facilitators are aligned on the objectives, content, and methodologies of Everything DiSC to provide a consistent training experience. |
![]() | Facilitate Regular CommunicationHold regular communication and feedback sessions among all facilitators to share insights, progress, and challenges. |
![]() | Encourage Learning OpportunitiesAllow internal facilitators to learn from external experts through shadowing, co-facilitation, and post-training debriefs. |
![]() | Carefully Select External FacilitatorsChoose external facilitators based on their compatibility with the organizational culture and experience working in hybrid environments. |
Note on the Hybrid Approach
Implementing a hybrid approach to facilitation can significantly enhance the effectiveness of Everything DiSC training programs by leveraging the unique strengths of both internal and external resources.

By cultivating these skills, continuously seeking professional development, and being mindful of potential pitfalls, facilitators can significantly impact an organization's leadership effectiveness, culture, and overall success. Symphony 100 will be happy to discuss the pros and cons of your situation as you make decisions.
Key Attributes for Effective Facilitation
Strategic Thinking
A deep understanding of business strategy development and implementation is essential for guiding leaders in crafting strategic visions.
Visionary Leadership
The ability to guide leaders in articulating a clear vision and rallying the organization around it is crucial for the visionary aspects of leadership.
Change Management
Skills in leading organizational change and ensuring effective execution are vital for helping leaders navigate through transformations.
Critical Skills for Successful Facilitators
Facilitators play a crucial role in driving organizational change, enhancing team dynamics, and fostering continuous learning within Everything DiSC®. Here are the essential attributes of proficient facilitators:
Strong Communication Skills
Effective facilitators excel in verbal and written communication, articulating ideas clearly, listening actively, and adjusting messaging to suit diverse audiences.
Deep Knowledge of Learning Principles
Familiarity with educational theories, adult learning techniques, instructional design, and the ability to adapt teaching methods to different learning styles, especially within leadership contexts.
Expertise in Group Dynamics
Skillful in managing group dynamics, identifying undercurrents, steering discussions constructively, resolving conflicts, and fostering an inclusive environment during leadership training sessions.
Problem-Solving Skills
Strategic thinkers with strong analytical abilities, capable of diagnosing team issues and offering practical solutions, acting as mediators and negotiators.
Organizational Savvy
Understanding internal politics and culture, aligning facilitation strategies with organizational goals, and enhancing credibility and influence in leadership contexts.
Project Management Capabilities
Oversees leadership training programs or change initiatives, ensures timely completion, stays within budget, and achieves intended outcomes.
Continuous Learning and Adaptability
Lifelong learners who update skills and knowledge, adapt to changing needs, and integrate new tools and technologies into facilitation practices.
Competencies, Skills, and Knowledge Areas for Interpreting Profiles & Reports
These skills and knowledge areas ensure that a facilitator or practitioner can effectively understand and leverage the Everything DiSC® supplement report to enhance individual and organizational performance.
Basic Understanding of DiSC® Theory
Knowledge of the DiSC® model, including the four primary behavior types: Dominance, Influence, Steadiness, and Conscientiousness, and how they influence communication and behavior in the workplace.
Facilitation Skills
Ability to effectively lead discussions and workshops, ask probing questions, and facilitate group interactions to maximize learning and engagement.
Interpretative Skills
Competence in analyzing DiSC® assessment results and translating them into meaningful, actionable insights for participants.
Communication Skills
Strong verbal and written communication skills to clearly and effectively convey the nuances of DiSC® profiles and their practical implications.
Application Knowledge
Understanding how to apply DiSC® principles in various contexts, such as leadership development, team building, conflict resolution, and personal growth.
Adaptability and Sensitivity
Ability to adapt facilitation techniques to suit diverse groups and organizational cultures while being sensitive to participants' individual differences and needs.
Analytical Thinking
Skill in using logical reasoning to identify patterns and draw conclusions from DiSC® data and other behavioral indicators.
Continuous Learning
Commitment to ongoing education and professional development in DiSC® methodologies, new research in psychology, and evolving best practices in training and development.
Relevant Educational Background
Certifications and Professional Development
Pursuing relevant certifications and professional development opportunities enhances skills, validates expertise, and demonstrates commitment to the profession.
Degrees
Degrees in business, education, psychology, or related disciplines provide a strong foundation for facilitators.
Relevant Experience Examples
Corporate Training
Leading workshops and training sessions focused on leadership development.
Consulting
Providing strategic advice and facilitating organizational change for leadership teams.
Team Leadership
Managing teams or departments, focusing on leadership development and performance improvement.
Conflict Resolution
Mediating disputes and fostering collaborative environments in leadership settings.
Project Management
Overseeing leadership development projects from inception to completion, ensuring goals are met within constraints.
Public Speaking
Delivering presentations and speeches to diverse audiences, enhancing communication and engagement skills in leadership contexts.
Be Aware of These Warning Signs
Things to Avoid or Be Cautious About When Considering Facilitators
Overly Reliant on One Methodology
Relying too heavily on a single facilitation methodology can limit training effectiveness. Facilitators should be versatile and incorporate various approaches to meet participants' diverse needs.
Ignoring Organizational Culture
Failing to consider the unique culture and dynamics of the organization can lead to ineffective facilitation. Facilitators should tailor their approach to align with the organizational context.
Lack of Preparation
Inadequate preparation can undermine the success of training sessions. Facilitators should thoroughly prepare, understand the audience, and customize content accordingly.
Failure to Engage Participants
Monotonous delivery and lack of interactive elements can disengage participants. Facilitators should use a variety of techniques to keep sessions dynamic and engaging.
Ignoring Feedback
Dismissing or not actively seeking feedback can prevent improvement. Facilitators should encourage and act on participant feedback to continually enhance their sessions.
Inadequate Follow-up
Without proper follow-up, the impact of training can diminish. Facilitators should ensure mechanisms are in place to reinforce learning and track progress post-session.